Freshsales review
A sales CRM combining contact management, email, phone, automation and reporting.
Overview
Freshworks is modelled as one vendor recommendation. Plain Freshsales plans remain eligible for sales CRM needs; Freshsales Suite is selected when the requested combination requires verified marketing campaigns, contact management and journeys in the same platform.
Key capabilities
Pricing
Starts at $0 free for up to 3 users; paid plans are per user. Check the official pricing source. Verified: 2026-09-17.
Privacy & GDPR
Privacy source: provider documentation. Verified: 2026-09-17. “Not verified” is not the same as “No.”
Freshworks documents EEA hosting selection for supported products, but EU/EEA-only processing across support and subprocessors was not verified.
Pros
- Email, phone and CRM in one sales workspace
- Useful free plan for up to three users
- Freshdesk and marketing connections
Things to consider
- Sales sequences and forecasting require Pro
- Some ecosystem integrations are not verified as native
- EU/EEA-only processing was not verified
Alternatives
Compare this product with other eligible options in Ask Ray. Ray can recommend a non-affiliate product whenever it fits the answers better.
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