Customer support comparison

LiveChat vs Tidio: Which is right for your business?

People still compare LiveChat and Tidio for website chat. For a new LiveChat trial, the current commercial path is Text: the live-chat product from the team behind LiveChat, now sold with inbox, ticketing and AI capabilities. Tidio remains a separate chat-and-automation option for teams that prefer its ecommerce-oriented approach.

Current LiveChat and Text status

Text’s official pricing material explains that new LiveChat trials use Text plans, while existing LiveChat customers retain their account, plan and price. This comparison therefore does not present legacy LiveChat plans as the current new-customer buying ladder.

Official LiveChat and Text pricing information

FactorLiveChat / TextTidio

Current buying pathNew LiveChat trials use the current Text plans. Existing LiveChat customers keep their own account and plan.Tidio offers a Free plan and paid customer-service plans; selected feature and usage limits matter.

Live chat and service workspaceText combines live chat with a shared inbox and ticketing in one subscription.Tidio combines live chat and support tooling, with ecommerce-oriented use cases.

AI and automationText includes AI Agent and Copilot capabilities; included AI capacity varies by plan and selected usage.Tidio offers Lyro AI and automation; included and paid usage should be checked for the selected plan.

Commercial modelText is priced per user and billing period; confirm the current plan, commitment and any additional AI usage at checkout.Tidio pricing and usage allowances vary by plan; confirm the required conversation and AI capacity.

EU-only residencyNot verified by SolutionRayNot verified by SolutionRay

Affiliate relationshipText.com Partner ProgramNone

Choose the Text path if…

You want live chat, shared inbox and ticketing in one current subscription, and are comfortable evaluating per-user plans and AI usage for your team.

Choose Tidio if…

You want a combined chat-and-automation option for a smaller ecommerce-oriented team and will verify the current plan’s conversation and AI limits.

Explore the current options

Read the LiveChat review · Read the Text App review · Read the Tidio review · Explore customer support software

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